Frequently asked questions

Quick answers to the questions we hear most. Can’t find what you need? Email service@yuduwear.com.

1. How long does shipping take?
   Orders are processed within 1–2 business days. Standard delivery then takes 3–6 business days within the US, and express takes 1–3 business days. You’ll receive a tracking number as soon as your order ships.
2. How much does shipping cost?
   Standard shipping is complimentary on every US order, with no minimum. Express shipping is available at checkout, and the rate is shown before you pay.
3. How do I track my order?
   Once dispatched, we’ll email you a tracking link. You can also follow your order status from your account page at any time.
4. What is your return policy?
   We accept returns within 30 days of delivery. Items must be unworn, unwashed, free of marks and odours, and returned with all original tags and packaging. Earrings and items marked Final Sale are not returnable unless faulty.
5. How do exchanges work?
   Exchanges for a different size or colour are free within the US. Email us with your order number and the item you’d like, and we’ll arrange it. If the replacement is unavailable, we’ll offer a refund or store credit.
6. When will I receive my refund?
   Once your return is received and inspected, eligible refunds are issued to your original payment method, usually within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
7. How do I choose the right size?
   See our Size Guide for measurements in inches and centimetres, along with tips on how to measure. If you’re between sizes, our relaxed and knit styles give a little extra room, and we’re happy to advise by email.
8. How should I care for my pieces?
   We recommend gentle cold hand washing or a delicate machine cycle, laying flat to dry and storing folded where possible. Specific care instructions are listed on every garment label.
9. Which payment methods do you accept?
   We accept all major credit and debit cards, including VISA, Mastercard and American Express. Payments are processed securely and your card details are never stored on our systems.
10. Do I need an account to place an order?
    No — you can check out as a guest. Creating an account simply makes it easier to track orders and speed up future purchases.
11. An item is out of stock. Will it come back?
    Popular pieces are often restocked. Email us and we’ll let you know the expected timing or notify you when it returns.
12. How can I contact you?
    Email service@yuduwear.com, call +1 (715) 777-8776, or write to YUDU TRADING LLC, 25530 128TH AVE SE, KENT, WA 98030.